This can happen due to any of the following reasons:

1. I deleted and reinstalled the app

If you reinstalled the app, you might need to restore the purchase from the Upgrade screen. Here is how you can do this:

https://playerxtreme.com/support/?p=231

2. I purchased Xtreme Pro in another app

Purchasing Xtreme Pro in any of our apps makes it valid for all other Xtreme apps. Here is what you can do to restore Xtreme Pro in all apps:

1. Launch the app in which you have purchased the Xtreme Pro.
2. Go to the Upgrade screen and select restore.

All Xtreme Apps would now have Xtreme Pro unlocked.

3. I reset my iPhone/iPad or moved to a new iPhone/iPad

If you reset your iPhone or iPad you might need to restore your purchases. You can also use Xtreme Pro on multiple iPhones and iPads. You can also share it with your entire family.

Please follow these steps here:

https://playerxtreme.com/support/?p=231

4. I upgraded to Xtreme Pro in the old (Blue Icon) app

We need to bring your upgrade to the new app to make it work. Please follow these steps to get your upgrade restored in the new (Orange Icon) app:

1. Send us the screenshot of the app upgrade screen or receipt of your purchase.
2. We will transfer your purchase to the new version.

Follow these steps to manage your subscriptions:

1- Open the device settings. 

2- Tap your name

3- Tap on Subscriptions.

4- Tap the subscription which you need to manage.

You can upgrade to Premium by following the steps:

1. Launch the app
2. Tap on the “setting” icon
3. Tap on “Upgrade to Premium.”
4. Select the subscription which you want and subscribe to it.
5. A pop-up will appear tap on subscribe.
6. You’re a premium user.