This can happen due to any of the following reasons:

1. I deleted and reinstalled the app

If you reinstalled the app, you might need to restore the purchase from the Upgrade screen. Here is how you can do this:

https://playerxtreme.com/support/?p=231

2. I purchased Xtreme Pro in another app

Purchasing Xtreme Pro in any of our apps makes it valid for all other Xtreme apps. Here is what you can do to restore Xtreme Pro in all apps:

1. Launch the app in which you have purchased the Xtreme Pro.
2. Go to the Upgrade screen and select restore.

All Xtreme Apps would now have Xtreme Pro unlocked.

3. I reset my iPhone/iPad or moved to a new iPhone/iPad

If you reset your iPhone or iPad you might need to restore your purchases. You can also use Xtreme Pro on multiple iPhones and iPads. You can also share it with your entire family.

Please follow these steps here:

https://playerxtreme.com/support/?p=231

4. I upgraded to Xtreme Pro in the old (Blue Icon) app

We need to bring your upgrade to the new app to make it work. Please follow these steps to get your upgrade restored in the new (Orange Icon) app:

1. Send us the screenshot of the app upgrade screen or receipt of your purchase.
2. We will transfer your purchase to the new version.

Follow these steps to manage your subscriptions:

1- Open the device settings. 

2- Tap your name

3- Tap on Subscriptions.

4- Tap the subscription which you need to manage.

You can upgrade to Premium by following the steps:

1. Launch the app
2. Tap on the “setting” icon
3. Tap on “Upgrade to Premium.”
4. Select the subscription which you want and subscribe to it.
5. A pop-up will appear tap on subscribe.
6. You’re a premium user.

You can restore your PRO version. Please follow these steps.

1. Update your application to the latest version.
2. Launch the app
3. Tap on the “Menu” icon
4. Tap on “Upgrade to PRO”
5. Scroll down to find the restore button and tap on it.
6. You’ve successfully restored your pro version.

Note: If a pop-up appears then tap on “Get”.

You can cancel your subscription by following the steps:

1- Open the app settings

2- Tap your name

3- Tap Subscriptions

4- Tap cancel subscription. You might need to scroll down to find the cancel subscription button. If there is no cancel button or you see an expiration message in red text, the subscription is already canceled.

Yes, follow these steps for requesting  a refund:

1- Sign in to reportaproblem.apple.com.

2- Tap “I’d like to”, then choose “Request a refund”

3- Choose the reason why you want a refund, then choose Next.

4- Choose the app, subscription, or another item, then choose Submit. If you have been charged for a subscription that you no longer want, you can also cancel the subscription.

You can transfer your music to Music Xtreme by following these methods: 

 From Browser :

1. Connect your computer to the same WIFI network as your iPhone or iPad is connected to.
2. Launch the app and tap on the “+” icon in the top right corner.
3. Tap on “From Browser”
4. Copy the address and enter the address in your web browser.
5. Use the add button or drag and drop videos into your browser window.

Via USB Cable :

1. Connect your iPhone or iPad to your computer using a USB Cable.
2. Open iTunes and select your iPhone and iPad.
3. Click on “File Sharing”
4. Select “Music Player” from the app list.
5. Click “Add” or drag and drop files to add to Music Player.

You can delete tracks in “My Library” by swiping them to the left and then tapping on the delete option.

You can delete a playlist by the following steps:

1.  Launch the app
2. Open the Playlists 
3. Tap on the 3 dots.
4. Tap on the “Delete Playlist”

You can create a new playlist by the following steps:

1. Launch the app
2. Open the Playlist tab and tap the + button in the top right corner.
3. Tap on “Create New Playlist”
4. Enter the name of your new playlist 
5. And tap on “Create”

You can add tracks to your playlist by the following steps:

1. Launch the app
2. Left swipe on the song you want to add to the playlist
3. Tap on the “+” Button
4. Select Playlist.
5. Tap on “Done”.

Follow the steps to edit the track name or artist:

1. Launch the app
2. On the “My Library” screen
3. Left swipe on the song you want to edit
4. Tap on the “Edit” option.
5. Edit the name and tap “Save” in the top right corner.

Your player may be in “ Repeat Mode”. To disable repeat mode follow the steps:

1. Launch the app
2. Navigate to the player screen.
3. Tap on the “Repeat” button next to the “Forward” button to disable the repeat mode.