This can happen due to any of the following reasons:
If you reinstalled the app, you might need to restore the purchase from the Upgrade screen. Here is how you can do this:
Purchasing Xtreme Pro in any of our apps makes it valid for all other Xtreme apps. Here is what you can do to restore Xtreme Pro in all apps:
All Xtreme Apps would now have Xtreme Pro unlocked.
If you reset your iPhone or iPad you might need to restore your purchases. You can also use Xtreme Pro on multiple iPhones and iPads. You can also share it with your entire family.
Please follow these steps here:
We need to bring your upgrade to the new app to make it work. Please follow these steps to get your upgrade restored in the new (Orange Icon) app:
Follow these steps to manage your subscriptions:
1- Open the device settings.
2- Tap your name
3- Tap on Subscriptions.
4- Tap the subscription which you need to manage.
You can upgrade to Premium by following the steps:
You can restore your PRO version. Please follow these steps.
Note: If a pop-up appears then tap on “Get”.
You can cancel your subscription by following the steps:
1- Open the app settings
2- Tap your name
3- Tap Subscriptions
4- Tap cancel subscription. You might need to scroll down to find the cancel subscription button. If there is no cancel button or you see an expiration message in red text, the subscription is already canceled.
Yes, follow these steps for requesting a refund:
1- Sign in to reportaproblem.apple.com.
2- Tap “I’d like to”, then choose “Request a refund”
3- Choose the reason why you want a refund, then choose Next.
4- Choose the app, subscription, or another item, then choose Submit. If you have been charged for a subscription that you no longer want, you can also cancel the subscription.