MirrorX - Screen Mirror
Mirroring

You can mirror to smart TV by following the steps:

1- Open the app

2- Tap on Mirror to Smart TV

3- Tap Connect to Smart TV

4- Tap to start mirroring 

5- Tap on Start Broadcast

You can mirror to MacBook by following the steps:

1- Open the app

2- Tap on Mirror to MacBook

3- Copy the address and paste it into your browser

You can mirror it to Windows PC by following the steps:

1- Open the app.

2- Tap on the Mirror to Windows PC.

3- Copy the address and paste it into your browser.

You can mirror an Android Phone by following the steps:

1- Open the app

2- Tap on the Mirror to Android phone/ Tab

3- Scan the QR Code with an Android phone/ Tab camera

(Make sure both devices are connected to the same wifi network)

You can mirror it to iPhone/ iPad by following the steps:

1- Open the app

2- Tap on the Mirror on your iPhone/ iPad

3- Scan the QR Code with iPhone/ iPad camera

(Make sure both devices are connected to the same WiFi network)

Troubleshoot

Firstly, verify that both devices are connected to the same WiFi.

If both devices are connected to the same network, try resetting the device into airplane mode for 5 seconds. If the problem still needs to be solved, reboot the internet router and both devices.

If that does not work, Verify that there are any pending app updates. If you have more than one network in your home, try to connect with them and see app can find the device.

The reason why your TV doesn’t mirror your phone can be because your phone may need permission from the TV to mirror. All you can do is, restart your phone and your TV and try connecting again. This is one easy fix to screen mirroring not working.

Try to reset the device to airplane mode for 5 seconds. If the problem still needs to be solved, reboot the internet router and both devices.

List down which factors are different in both. It may be your app version, network settings, or other limitations.

The following steps can help to find router issues:

1: Turn off AP isolation on your network router.

2: Check your router for any known issues and more information.

3: Update your router’s firmware.

It’s a Digital Rights Management limitation imposed by the app. Some apps did not allow it to be captured and so the TV screen will appear black. It’s done due to copyright issues.

Try to reset the device to airplane mode for 5 seconds. If the problem is not solved then reboot the internet router and both devices.

If that fails, go to your device settings app under ‘Screen Time’ > ‘ Restrictions’ > ‘Content Restrictions’ > ‘Screen Capture’ > ‘Allow’ 

Limitations

It’s a Digital Rights Management limitation imposed by the app. Some apps did not allow it to be captured and so the TV screen will appear black. It’s done due to copyright issues.

The app is compatible with:

-Televisions (Sony Bravia XR A80J, Vizio V-Series (2021 Model), TCL 5-Series Google TV (S546), Hisense U8G Android TV, Vizio OLED TV, Hisense U7G Android TV, TCL 6-Series Roku TV (R635), TCL 5-Series Roku TV (S535), Hisense R8F Roku TV, TCL 4-Series Roku TV (S435), TCL Roku TV 6-Series 8K (R648)

Streaming Devices ( Roku Ultra, Roku streaming stick 4k and 4K plus, Roku Ultra, Roku stream bar, Roku express 4k plus, Roku express, Amazon fire TV stick 4k max)

Web Browser ( Google Chrome, Puffin TV Browser, Mozilla Firefox, Kiwi Browser, Amazon Silk Browser)

iPhone/Ipad (All Devices)

Android ( All Devices)

You can use a VPN on your sending devices but not on the receiving device because sound and image need a direct connection to the device in order to be sent correctly.

Yes, you can share multiple devices at the same time by opening a separate browser window for each device.

1- Make sure that mute mode is not enabled in-app. 

2- Sound can not be played through any external accessory ( speakers & headphones). 

3- Check TV or cast device is not muted.

4- Some apps do not allow capturing the audio to protect the copyrights of the content.

Subscription & Billings

This can happen due to any of the following reasons:

1. I deleted and re-installed the app

If you reinstalled the app, you might need to restore purchase from the Upgrade screen. Here is how you can do this:

https://playerxtreme.com/support/?p=231

2. I purchased Xtreme Pro in another app

Purchasing Xtreme Pro in any of our apps makes it valid for Xtreme apps. Here is what you can do to restore Xtreme Pro in all apps:

1- Launch the app in which you have purchased the Xtreme Pro.

2- Go to the Upgrade screen and select restore.

All Xtreme Apps would now have Xtreme Pro unlocked.

3. I reset my iPhone/iPad or moved to a new iPhone/iPad

If you reset your iPhone or iPad you might need to restore your purchases. You can also use Xtreme Pro on multiple iPhones and iPads. You can also share it with your entire family.

Please follow these steps here:

https://playerxtreme.com/support/?p=231

4. I upgraded to Xtreme Pro in the old (Blue Icon) app

We need to bring your upgrade to the new app to make it work. Please follow these steps to get your upgrade restored in the new (Orange Icon) app:

1- Send us the screenshot of app upgrade screen or receipt of your purchase.

2-We will transfer your purchase to the new version.

Follow these steps to manage your subscriptions:

1- Open the device settings. 

2- Tap your name

3- Tap on Subscriptions.

4- Tap the subscription which you need to manage.

You can upgrade to Premium by following the steps:

1- Launch the app

2- Tap on the setting button

3- Tap on Upgrade to Premium

4- Select the subscription which you want and subscribe to it 

You can restore your PRO version. Please follow these steps.

1- Update your application to the latest version.

2- Launch the app

3- Tap on the menu button

4- Tap on Upgrade to PRO

5- Scroll down to find the restore button and tap on it.

6- A pop-up will appear and tap on “Get”.

You can cancel your subscription by following the steps:

1- Open the app settings

2- Tap your name

3- Tap Subscriptions

4- Tap cancel subscription. You might need to scroll down to find the cancel subscription button. If there is no cancel button or you see an expiration message in red text, the subscription is already canceled.

Yes, follow these steps for requesting  a refund:

1- Sign in to reportaproblem.apple.com.

2- Tap “I’d like to”, then choose “Request a refund”

3- Choose the reason why you want a refund, then choose Next.

4- Choose the app, subscription, or another item, then choose Submit. If you have been charged for a subscription that you no longer want, you can also cancel the subscription.